Since the PowerPoint files are not fitting the screen properly, follow these steps to try to resolve the issue:
Step 1: Check DPI setting on each of your monitors and make sure they are set to 100%.
Right-click the Windows desktop, and click on Display settings.
You will see something similar in the screenshot below:
Make sure this slider bar is set to 100% for each monitor.
It will default to Monitor 1 when you first open these Display settings.
Then you will need to click on Monitor 2, and make sure that is set to 100%, and if you have a 3rd monitor, then you will do the same.
Or if Windows recently installed the Creator's update on your computer, then you will see a screen similar to this:
Same thing here, you will want to make sure each monitor in the drop-down menu is set to 100%.
After changing to 100% for each monitor, go back into EasyWorship and try to go live to the PowerPoint and see if it is fitting the screen properly now.
If not, try the next step below.
Step 2: You will need to make sure the Resolution in PowerPoint is set to use Current Resolution.
To do this, you will need to open PowerPoint.
1. Navigate to the “SLIDE SHOW” tab and click “Set up Slide Show”.
2. In the Set Up Slide Show window, where it says Resolution, it needs to be set to Current Resolution.
Step 3: Override the high DPI scaling behavior
Right-click the EasyWorship icon on the desktop, and then click on Properties.
Click on the Compatibility tab at the top, and click on Change settings for all users at the bottom.
Click in the checkbox at the bottom that says Override high DPI scaling behavior, or it will say Disable display scaling on high DPI settings.
Click Apply, and then OK.
Then click OK on the next window.
Now open EasyWorship and try re-importing a PowerPoint and then Go Live to that again.
If you are still having trouble after attempting all of the steps above, please contact our technical support team.